Commission Policy

Terms and conditions of commission for the Artists-
Conditions for artists
An Artist must agree to the following terms and conditions of LAQUEER for sellers, in accordance with the seller’s terms and conditions:-
Artist liability
The artist (also known as “seller”) will respond to all inquiries from a customer in a timely, professional and cooperative manner.
The artist will use LAQUEER’s messaging system for all communications with the customer regarding commissioning.
The artist will “briefly” agree with the client, including a timeline, a scope and final price for artwork and shipping, before commencing commissioning. When determining the price of commissioned artwork, the artist will take LAQUEER’s fees into account according to the commission and fee policy.
The artist will notify the LAQUEER team of the agreed arrangement, from where the final price will be decided, unless a change is agreed with the customer. The artist will outline to the customer how they intend to send the artwork; Like framed / stretched / rolled into a tube.
The artist will agree a fixed amount for the deposit according to the percentage of the cost of the artwork (usually 30%) that will be delivered to the customer by LAQUEER to the artwork. The deposit will not be changed until a clear agreement is reached between the artist and the customer.
The artist will begin with the commission after the confirmation of receipt of the client’s deposit by a member of the artist’s team. The artist will, to his full potential, take commission as per agreed briefs and send regular progress updates to the client.
If a print or photograph is commissioned, the artist agrees not to sell it as a limited edition. Only one copy can be produced. If any type of artwork, other than a print or photograph (such as a painting, sculpture or relief), copies of any author cannot be made without the consent of the customer. The artist will follow the guidelines and specifications outlined by the LAQUEER team, including commissions and best practices.
Please note, the Commission has no obligation to proceed if the artists do not wish to be bound by these conditions. The artist will be contracted to complete the custom artwork order once they have agreed to accept the order and the customer has paid the deposit.
LAQUEER LIABILITY
LAQUEER (“We”) serves as the artist’s agent for commissioned artwork orders.
We will work closely with the artist (seller) and customer (buyer) to ensure that the financial aspect of the commission proceeds in a smooth and timely manner. We will send the artist for written confirmation upon receipt of the deposit, as agreed between the parties.
We will conduct transactions between the artist and the customer and whenever appropriate, at the request of the artist or client during the transaction. We will manually enter through orders on behalf of the customer, when we have collected money for the outstanding balance.
Payments for commissions will be sent to the artist through their selected payment method according to the payment schedule LAQUEER will deduct fees and applicable taxes as specified in the commission and fee policy. Payment will be made in payment after confirmed delivery of artwork to customer in satisfactory condition. LAQUEER requires up to 4 days for admin and processing, so payment may fall into subsequent running payment in some cases.
Returns and Disputes
The artist is under no obligation to accept a return for the commissioned artwork, except in the event that the damaged artwork reaches the customer.
If there is a dispute between the artist and the customer about the final product meeting or the final criteria, we will provide assistance on a case-by-case basis.
If the customer is already dissatisfied then the artist is not obliged to make a second commission. However, until the artist decides to create a replacement artwork, LAQUEER will not submit another unless agreed.
LAQUEER reserves the right to refund to the customer, a clear and significant turn off from the agreed upon timeframe, or if updates to insufficient progress were made by the artist through the LAQUEER messaging system.
The final offer for any and all disputes will be taken by LAQUEER and must be accepted by both parties.

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